Privacy Policy
Ask Nurse Susan
Ask Nurse Susan, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.
Information We Collect
We may collect the following types of information:
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Information you provide through our contact form, such as your name, email address, and message.
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Session notes or summaries created during visits.
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Website usage information collected through analytics tools (such as cookies) to help us understand how visitors use the site.
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Payment information processed securely through Wix.com, PayPal, or Venmo. Ask Nurse Susan, LLC does not store or directly handle your credit card or banking details.
If we discover we have inadvertently collected personal information from a minor under the age of 18, we will delete it promptly.
How We Use Your Information
We use the information we collect to:
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Provide and manage our nursing advisement services.
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Communicate with you regarding appointments, follow-ups, or account matters.
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Improve our website and services.
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Maintain client records for quality and continuity of care.
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Comply with applicable laws and regulations.
Cookies and Analytics
Our website may use cookies or similar technologies to analyze website traffic and usage. Cookies are small text files stored on your device that help us improve your experience. You can choose to disable cookies through your browser settings; however, some features of our site may not function properly if cookies are disabled.
Data Sharing
We do not sell, rent, or trade your personal information. Information may be shared only with trusted third parties as needed for:
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Payment processing through platforms such as Wix.com, PayPal, or Venmo. These processors maintain their own security and privacy practices.
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Website analytics tools used to improve our site performance.
These third parties are required to keep your information secure and use it only for the purposes for which it was shared.
Retention of Information
Client notes or session summaries may be retained for record-keeping and follow-up purposes. We store these records securely and limit access to authorized personnel only. Information that is no longer needed will be safely deleted or anonymized.
Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, alteration, or disclosure. Payment and website data are managed through Wix.com’s secure infrastructure.
If we ever become aware of a data breach that compromises your personal information, we will notify you in accordance with Florida law (FIPA §501.171) as soon as reasonably possible and provide information on the nature of the breach and steps you can take to protect yourself.
Use by Minors
Ask Nurse Susan, LLC provides services to adults aged 18 and older. We do not knowingly collect personal information from minors. If we learn that we have collected information from someone under 18, we will delete it immediately.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal information by contacting us at AskNurseSusan@gmail.com.
We will respond to all reasonable requests promptly, typically within 30 days.
You may also request to limit or withdraw consent for certain uses of your information (for example, marketing communications, if applicable).
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date. Please review it periodically for updates.
Governing Law
This Privacy Policy is governed by the laws of the State of Florida. Any disputes related to this Policy shall be handled under Florida jurisdiction.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Ask Nurse Susan, LLC
Email: AskNurseSusan@gmail.com